Frequently Asked Questions
Find quick answers about ScaleAds products, access, licensing, billing, and support. If you don’t see your question here, reach out to us — we’re happy to help.
Access & Delivery
When will I get my product?
Immediately after payment you’ll be redirected to a secure download page. You’ll also receive an email with your files and re‑download links.
I didn’t get my download email. What should I do?
Check your spam and promotions folders. If it’s not there, email us at contact@scaleads.io and we’ll resend it.
How do I access updates?
Lifetime updates are included. You’ll receive update emails whenever we release improvements.
Payments & Billing
Which payment methods do you accept?
All payments are processed securely via Stripe. We accept Visa, Mastercard, Maestro, American Express, and other major debit/credit cards supported by Stripe.
Will I receive an invoice?
Yes. You’ll receive an invoice automatically by email after purchase. If you need something customized, just email our support team.
Are payments secure?
Yes. All transactions go through Stripe with full encryption. We never see or store your complete payment details.
Refunds & Guarantee
Do you offer refunds?
Yes — every purchase is covered by our 30‑day, no‑questions‑asked money‑back guarantee. If you’re not satisfied, email contact@scaleads.io and we’ll process your refund.
How long do refunds take?
Once approved, refunds are processed back to your original payment method within 3–5 business days. Bank timelines may vary.
What if I bought a bundle?
Refunds cover the entire bundle. You cannot refund only part of a bundle. If you’re unhappy, we’ll refund the full purchase within 30 days.
Licensing & Usage
Can I use ScaleAds resources for client projects?
Yes. Your purchase includes a commercial license for your own brand and for client work. Redistribution, resale, or sharing of raw files is not allowed.
Can my team use the files too?
Yes, if you’ve purchased the appropriate number of seats. Contact us for team licensing options if needed.
Are there any restrictions?
You cannot redistribute, resell, or repackage ScaleAds files as your own. They’re meant for use in your ads and campaigns, not as standalone products.
Products & Content
What’s included in the ROAS Booster Bundle?
The bundle combines our top‑selling resources — the Meta Ads Master Checklist and 100+ Meta Ad Hooks — plus exclusive bonuses at a discounted price.
Are the checklists beginner‑friendly?
Yes. The frameworks are designed to be clear and actionable whether you’re running your first campaign or managing ads at scale.
Do you cover only Meta Ads?
Our main focus is Meta (Facebook & Instagram) ads, but many frameworks and creative principles apply across platforms.
Support
How fast do you reply?
We aim to reply within 24 hours on business days. Our inbox is monitored Monday–Friday, 9am–6pm ET.
How do I contact support?
Email us anytime at contact@scaleads.io. You can also check our Guarantee and FAQ pages for quick answers.
Do you offer live chat or phone support?
Not at this time. We’ve found email support to be the fastest and most reliable channel for customers worldwide.
Bestsellers — proven to lift ROAS
Our most-sold products
Plug-and-play assets for media buyers. Buy in seconds, apply today.
ROAS Booster Bundle
Meta Ads Master Checklist + 100+ Hooks — win the click, then scale safely.
- Save $20 vs. buying separately
- Complete launch → scale workflow
- Instant access • Lifetime updates
$49
$69
Save $20 today
Meta Ads Master Checklist
Scale winners, protect ROAS, cut wasted spend — step-by-step, no fluff.
- Creative testing cadence that compounds
- Safe scaling framework to hold CPA
- Weekly optimizations checklist (15-min)
$39
$59
Save 34%
100+ Meta Ad Hooks Checklist
Stop the scroll and lift CTR with proven hook formulas. Categorized by angle & intent.
- 100+ swipe-ready hooks (video & static)
- Angles by pain/benefit/logic/social proof
- Tested formats for short-form creatives
$29
Secure checkout via Stripe
30-day money-back
Lifetime access & updates