Support • Avg. reply < 24h
Need help? The ScaleAds team is here for you.
We’re ads specialists with 10+ years of experience. Whether you need help accessing your files, receipts, or choosing the right product to improve ROAS, you’ll get a fast, human response.
Live inbox monitored Monday–Friday, 9am–6pm ET
Contact us
Best for product questions, order issues, or anything account-related.
Access your files
After payment you’ll be automatically redirected to a secure download page. We’ll also email you a confirmation with re-download links.
Can’t find the email or page? Write to contact@scaleads.io and we’ll resend your links.
Self-serve help
Quick answers to the most common questions.
When will I get my product?
Immediately after checkout — you’ll land on a download page and receive an email with re-download links.
Can I use assets for client projects?
Yes. Your purchase includes a commercial license for client work. Redistribution or reselling of the files is not allowed.
What if I’m not satisfied?
We offer a 30-day, no-questions-asked money-back guarantee. Email us and we’ll take care of it.
I can’t find my download email.
Check spam and promotions. If it’s not there, email us at contact@scaleads.io and we’ll re-send it.